Travel Staff Journeys

Submit your claim in one of two ways.

Online

You can submit your claim online by clicking here to receive an instant decision within minutes to whether your claim has been successful. Once we have received the supporting documentation, your cheque will be dispatched. No processing, no fuss, a quick and easy alternative to paper based claims.

Paper based

For those who want to use the more traditional method of submitting a claim click here to request a claims form. We will send you a request form, which should be completed and returned to:

Journeys Travel Insurance
Claims Department
PO BOX 248
Staines
Middlesex
TW18 4XJ

On receipt your claim will be processed.

Please follow the conditions below, as we may not be able to pay your claim if you do not.

1. You must advise us of any occurrence which may give rise to a claim under this insurance in writing within 31 days of the date of the incident and shall supply to us all such accounts, documents and items as we may reasonably require at your expense.
2. You will give us notice in writing immediately if you or your legal representatives have knowledge of any impending prosecution, inquest or fatal inquiry in connection with any occurrence for which there may be liability under Section E of the policy wording.
3. You must inform the Police of all loss or theft of property within 24 hours of discovery and obtain a copy of the Police report in support of any claim under Section G, H & P of the policy wording.
4. If personal possessions are lost or damaged whilst in the custody of the carrier (i.e. Airline, Railway, Shipping Company, Bus Company etc), you must notify such carrier immediately and obtain a Property Irregularity Report. You must keep all receipts for the essential purchases that you make if your property is temporarily lost by the carrier. Damaged items should be kept for inspection should this be required by the Underwriters. You must obtain confirmation of the extent of the damage to your property on your return to the UK, and an estimate of the repair costs.
5. You MUST inform us you become aware of ANY change of circumstances indicating a need to cancel your trip in accordance with your trip's Booking Conditions.

Claims Guarantee

As an indication of the efficiency of the Journeys Claims Department, we guarantee that if having received all requested documentation at our offices necessary to support your claim, we do not assess and forward you correspondence within 10 working days, you will be entitled to a compensation payment of £10. We will pay a further £10 for each subsequent 10 working day periods that you do not receive our response (maximum of £50).